Recently, been looking at WFM a little as it seems to be a growing focus for companies looking to save money. In the Call Center field, WFM is all about assigning the right employees with the right skills to the firing job at the right time. It's not simply the act of scheduling, it is much more. Recently, and especially in countries where demand for staff outstrips supply, companies are finding they need to take into account employee pretences when scheduling. With so many companies experiencing rapid growth and the need for good workforce management consulting is even more important.
